Shipping & Returns

We want you to love your board. Here’s what to expect when you order from The Custom District Pedalboards.

Shipping

Order Processing

In-stock orders typically ship within 3–5 business days. Business days exclude weekends and federal holidays. Custom or made-to-order items may take longer; we’ll let you know the expected timing if your order will be delayed.

Shipping Rates and Delivery

Shipping costs are calculated at checkout based on your order and delivery address. Delivery estimates are provided by the carrier and are not guaranteed. We aren’t responsible for carrier delays once an order has shipped.

Where We Ship

We currently ship within the United States. For international orders, please contact us before ordering. Any customs duties, taxes, or import fees are the responsibility of the buyer.

Tracking

You’ll receive a confirmation email with tracking information once your order ships. Please make sure your shipping address is correct at checkout, as we can’t be responsible for orders sent to an address entered incorrectly.

Damaged or Lost Shipments

Please inspect your order on arrival. If your package is damaged or doesn’t arrive, contact us within 7 days of the delivery date (or the expected delivery date), and include your order number and photos of any damage. We’ll work with you and the carrier to make it right.

Returns

30-Day Returns

If you aren’t satisfied with your purchase, you may return eligible items within 30 days of delivery for a refund or exchange. Items must be unused and in original condition, with all original packaging and included hardware.

Items That Can’t Be Returned

Custom or made-to-order items, closeout items, and gift cards are final sale unless they arrive damaged or defective.

How to Start a Return

Contact us with your order number and the reason for your return before sending anything back. We’ll provide return instructions. Returns sent without prior approval may not be accepted.

Return Shipping

Return shipping costs are the buyer’s responsibility unless the item arrived damaged or defective or we made an error with your order. We recommend a trackable shipping service, as we can’t be responsible for returns lost in transit. Original shipping charges are non-refundable.

Refunds

Once we receive and inspect your return, we’ll let you know whether it’s been approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit. Items returned used, damaged, or incomplete may be refused or receive a partial refund.

Exchanges

To exchange an item, contact us and we’ll help you arrange it. Exchanges are subject to availability.

Questions?

We’re happy to help. Reach out through our Contact page and include your order number if you have one.